Terms of service

Our General Terms of Sale [version dated 15th of April 2025]

THESE TERMS

1.1 What do these terms cover. These are the terms and conditions

on which we supply products to you when you order via our website www.stalekspro.co.uk (our "Website") or by emailing sales@stalekspro.co.uk to our Client Service team.

1.2.  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3.  We may change these terms at any time. We may amend these terms occasionally by posting revised terms on our Website. The terms applicable to your order will be those posted on the Website when placing the order.

 

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Ecotester Limited, Company number 11650699, VAT number GB330450054, registered address: Kemp House , 152 - 160 City Road, London, EC1V 2NX and website www.stalekspro.co.uk

2.2 How to contact us. You can contact us by emailing to sales@stalekspro.co.uk

2.3 How we may contact you. If we have to contact you, we will telephone, text or write to you at the email address provided in your order.

2.4 "Writing" includes emails and SMS. When we use the words "writing" or "written" in these terms, this includes emails and SMS.

 

3. OUR PRODUCTS

3.1 Information about our products. Information about the range of products sold via our Website is available on our Website.

3.2 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. A product may be manufactured in one of our several workshops and may therefore have a different packaging style of origin than the one displayed on our Website. Your product may vary slightly from those images.

4. PLACING ORDERS AND OUR CONTRACT WITH YOU

4.1 Placing orders. All orders are subject to availability. Orders can be placed as follows:

4.2 Via our Website: Orders can be placed through the UK section of our Website.

4.3 We only deliver in the UK. Unfortunately, we do not currently deliver to addresses outside the UK and PO Box addresses.

4.4. Your account with us: When placing an order for the first time, you may either check-in as a guest or open an account with us. All steps necessary for placing an order are detailed on our Website.

4.5. Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched and you receive a dispatch email (see Clause 4.6).

4.6. How we will accept your order. We will accept your order when we email you and tell you we have accepted and dispatched your order, at which point a contract will exist between you and us.

4.7. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale.

 

5. PRICE AND PAYMENT

5.1. Where to find the price for the product. The product's price in pounds sterling (£) will be indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see Condition 5.4 for what happens if we discover an error in the product price you order.

5.2. What happens if we get the price wrong. It is always possible that, despite taking all reasonable care, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order at the correct price. If we accept and process your order where a pricing error is material, obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

5.3. How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in the European Union, by PayPal, by bank transfer (provided that the paying bank account is held by you and domiciled in the European Union) or other payment methods as they become available from time to time by notice on our Website. Payment must be made in pounds sterling (£). In case of bank transfer payment, we will email you Staleks Pro bank account details.

5.4. When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and we have accepted it. We will inform you by email once the products have been dispatched.

5.5. Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment or refusal by the card issuer), your order will be cancelled, and the contract with you will end immediately. We will inform you of this in writing.

 

6. RETURNS & EXCHANGING PRODUCTS

6.1. In addition to your legal rights and right to change your mind described in Condition 7, we operate an exchange policy for our customers regarding delivered items. The conditions of this exchange policy are set out in this clause 7 below.

CUSTOMER IS RESPONSIBLE FOR RETURN POSTAGE FEES CASE OF RETURN OR EXCHANGE OF THE PRODUCTS, except the cases when product is defective or wrong items received. Also, customer is advised to retain the proof of return postage until you get refund from us. Seller can not be reliable for any lost return parcels and parcels sent back to us without the tracking is at customer risk.

6.2. Within 30 days after the delivery date (or the last delivery if your products are split into several deliveries over different days), you may exchange the items in question using either method below. Please contact us at sales@stalekspro.co.uk to get Return Authorisation and return address details.

6.3. Products must be returned with original packaging, protective covers, and boxes. We will only accept products for exchange that are returned complete, damaged, soiled, or with the original packaging. You must take reasonable care of the products if you wish to exchange them.

6.4. Please note that new delivery (of an exchange or replacement product) can only occur once we have received your returned products. Where products are exchanged, we will end the original contract, and your payment will be applied to the price of the new product. We will be able to provide the replacement products once we have received payment from you.

6.5. Please note that you may not exchange products you have received due to a prior exchange.

6.6. The terms set out in this clause 7 do not affect your legal rights.

7. IF THERE IS A PROBLEM WITH THE PRODUCT

7.1. How to tell us about problems. If you have any questions or complaints about the product, please get in touch with us. You can email sales@stalekspro.co.uk to our Client Service Team.

7.2 Your legal rights. We are legally obliged to supply products that conform to this contract. Nothing in these terms will affect your legal rights.

7.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must allow us to collect them from you. We will pay the costs of return postage. Please contact our Client Service Team to get a Returns Authorisation with the return address details.